Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you ("Client") and Tidy Turtles Cleaning LLC ("Tidy Turtles," "we," "us," or "our"). By scheduling, booking, or accepting cleaning services from us, you agree to these Terms in full.

If you do not agree to these Terms, do not use our services. We reserve the right to update these Terms at any time. Continued use of our services after any update constitutes acceptance of the revised Terms.

2. Services

Tidy Turtles provides residential and commercial cleaning services throughout the Tampa Bay area, including Pinellas, Hillsborough, Manatee, Sarasota, and Pasco Counties in Florida. Specific services, pricing, and scope are agreed upon at the time of booking.

We reserve the right to decline or discontinue service to any Client at our discretion, including but not limited to situations involving unsafe working conditions, abuse toward staff, or non-payment.

3. Booking and Scheduling

• Bookings may be made online at our booking page, by phone at (727) 641-3759, or by email at support@tidyturtles.com.
• A booking is confirmed when you receive a written or electronic confirmation from us.
• We will make every reasonable effort to arrive within the scheduled appointment window. Arrival times may vary due to traffic, weather, or prior appointment overruns. We will notify you of significant delays.
• You are responsible for ensuring access to the property at the scheduled time. If our team cannot access the property, the appointment may be treated as a cancellation subject to the fees below.

4. Cancellation and Rescheduling Policy

• 24 hours or more notice: No charge. You may cancel or reschedule without penalty.
• Less than 24 hours notice: A cancellation fee of up to 50% of the scheduled service cost may apply.
• Same-day cancellation or lockout: A fee of up to 100% of the scheduled service cost may apply if our team has already been dispatched.
• We reserve the right to cancel or reschedule appointments due to staff illness, severe weather, equipment failure, or other circumstances beyond our control. We will notify you as soon as possible and reschedule at no penalty.

5. Payment Terms

• Payment is due at the time of service unless a different arrangement has been agreed upon in writing.
• We accept major credit cards, debit cards, and other payment methods listed at checkout.
• Prices are subject to change. Any change to agreed pricing will be communicated before the service is performed.
• Recurring service clients will be charged on the schedule agreed at booking. You authorize us to charge your payment method on file for each scheduled visit.
• Invoices unpaid beyond 30 days may accrue a late fee of 1.5% per month and may be referred to collections.

6. Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with any area of your cleaning, contact us within 24 hours of service completion and we will return to re-clean the area at no additional charge.

The re-clean guarantee applies to areas originally included in the service scope. It does not apply to damage claims, pre-existing conditions, or areas not included in the booked service. Refunds in lieu of re-cleans are issued at our discretion.

7. Client Responsibilities

• Provide safe, unobstructed access to areas to be cleaned.
• Secure or remove fragile, irreplaceable, or high-value items before our team arrives.
• Notify us of any known hazards, including but not limited to mold, biohazards, infestations, or structural concerns. We reserve the right to decline service if conditions pose a safety risk.
• Ensure pets are secured during the cleaning visit for the safety of both our staff and your pet.
• Inform us of any access codes, alarm systems, or special instructions prior to the scheduled visit.

8. Damage Policy

Our team is trained to handle your property with care. In the event of accidental damage caused by our staff, please notify us within 24 hours of service completion. We carry liability insurance and will work with you to resolve valid damage claims promptly.

We are not responsible for damage resulting from pre-existing conditions, improperly secured items, surfaces not suited for standard cleaning methods, or damage discovered more than 24 hours after service completion. We are not liable for normal wear and tear.

9. Entry and Access

You grant Tidy Turtles and our employees permission to enter your property for the purpose of providing the agreed cleaning services. This authorization is limited to the scheduled service time and agreed-upon areas of the property. All team members are background-checked.

10. Use of Our Website

Our website is provided for informational purposes and to facilitate service bookings. You agree not to use it for any unlawful purpose, to attempt unauthorized access to any part of the site, or to transmit malicious code or content. We reserve the right to suspend or terminate access for violations of these Terms.

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Tidy Turtles Cleaning LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Tidy Turtles Cleaning LLC's total liability for any claim arising out of or related to our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

13. Indemnification

You agree to indemnify and hold harmless Tidy Turtles Cleaning LLC and its employees, contractors, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of our services, your breach of these Terms, or your violation of any applicable law or third-party right.

14. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Pinellas County, Florida.

15. Dispute Resolution

Before initiating any legal action, you agree to contact us at support@tidyturtles.com to attempt to resolve the dispute informally. We will respond within 10 business days. If the dispute is not resolved within 30 days, either party may pursue their legal remedies.

16. Changes to These Terms

We may update these Terms from time to time. We will post the revised version on this page with an updated "Last updated" date. For material changes, existing clients will be notified by email at least 14 days before the change takes effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

17. Contact Us

Questions about these Terms? Reach us at: