Privacy Policy

1. Who We Are

Tidy Turtles Cleaning LLC ("Tidy Turtles," "we," "us," or "our") is a veteran-owned cleaning company headquartered in Tampa Bay, FL. We serve residential and commercial clients across Pinellas, Hillsborough, Manatee, Sarasota, and Pasco Counties in Florida.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. If you have questions, email us at support@tidyturtles.com or call (727) 641-3759.

2. Information We Collect

Information you provide directly

• Contact details: name, email address, phone number, and service address when you submit a quote request, contact form, or booking.
• Service preferences: property size, cleaning frequency, access instructions, and any special requests.
• Communications: messages, questions, or feedback you send us by email, text, or phone.

Information collected automatically

• Usage data: pages visited, time on site, referral source, and browser type collected via standard web analytics (Google Analytics).
• Cookies: small text files stored in your browser that help us remember your preferences and analyze site traffic. You can disable cookies in your browser settings; some site features may not work correctly if you do.
• Device information: IP address, operating system, and device type for security and analytics purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• Scheduling, confirming, and completing cleaning appointments
• Responding to inquiries and providing customer support
• Sending appointment reminders, booking confirmations, and follow-up messages
• Sending promotional offers, service updates, and seasonal specials (only if you have opted in)
• Improving our services and website experience
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring account security

4. Text Message (SMS) Communications

We use text messaging only to communicate about your cleaning services. We do not send unsolicited marketing texts. Your phone number is never sold or shared with third-party marketers.

Our SMS messaging program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for A2P 10DLC messaging.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in these limited situations:

• Service providers: Third-party vendors who help us operate our business, such as scheduling software, payment processors, email platforms, and analytics tools. These vendors are contractually required to protect your information and use it only to perform services for us.
• Legal requirements: If required by law, court order, or government authority, or to protect the rights and safety of our staff and clients.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records are kept for a minimum of 7 years for tax and legal compliance. You may request deletion of your personal information at any time (see Section 8).

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal limitations.
• Opt-out of marketing: Unsubscribe from promotional emails by clicking "Unsubscribe" in any email, or replying STOP to opt out of text messages.
• Data portability: Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@tidyturtles.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party sites such as our online booking platform. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Florida Privacy Rights

Florida residents may have additional rights under the Florida Digital Bill of Rights and applicable state law. To submit a request related to your Florida privacy rights, email us at support@tidyturtles.com with the subject line "Florida Privacy Request."

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. For material changes, we will notify existing customers by email at least 14 days before the change takes effect.

13. Contact Us

Questions or concerns about this Privacy Policy? Reach us at: